Terms & Conditions
These terms apply when you use datahubghana.store, buy a data bundle, or take part in the FASTNET DATA HUB referral programme.
1. Use of the website
By using this website you agree to these terms. Please use the site lawfully and do not attempt to interfere with its operation, security or availability.
2. Customer accounts
You can buy a data bundle without creating an account. Where you do create an account (for example as an administrator), you are responsible for keeping your login details secure and for activity carried out under your account.
3. Data bundle purchases
Bundles are offered subject to availability and to the terms of the underlying network. You are responsible for selecting the correct network, bundle and recipient mobile number before paying.
4. Payment
Payments are processed through our supported payment channels, including Paystack. The final amount shown to you before payment — the bundle price plus any applicable payment processing fee — is the amount charged. Your order is treated as paid only after the payment has been verified with the payment provider.
5. Order processing
After payment is verified, the order is queued for processing. Each payment reference is processed once; a repeated or duplicate submission of the same reference does not create a second delivery.
6. Data delivery
Most successful orders are delivered within a few minutes after payment. Delivery times may vary depending on network conditions and service availability.
We do not guarantee a specific delivery time. Delivery is made to the mobile number entered at checkout.
7. Failed or delayed transactions
If a payment fails, no data bundle is delivered. If a payment succeeds but the order is delayed or not delivered, contact support with your order number or payment reference so we can investigate.
8. Incorrect phone numbers
Data delivered to a number entered incorrectly by the customer cannot normally be recovered or reversed, because the bundle has already been credited to that number. Please check the recipient number carefully before paying. Contact support immediately if you notice a mistake — we will assist where possible, but we cannot promise recovery.
9. Refunds
Refunds are handled under our Refund & Cancellation Policy. Successful payments for orders that cannot be fulfilled may be eligible for a refund after verification.
10. Fraudulent transactions
Transactions that appear fraudulent, disputed, reversed or otherwise suspicious may be held, investigated, cancelled or reported. We may withhold delivery or a refund while an investigation is in progress.
11. Account suspension
We may suspend or close an account that breaches these terms, abuses the referral programme, or is involved in fraudulent activity.
12. Referral commissions
Referral rewards are earned only on qualifying purchases that have been paid for and confirmed. Rewards are not earned on failed, cancelled, refunded, reversed or fraudulent transactions, or on self-referrals. Reward amounts and qualifying conditions are set by us and may change.
13. Prohibited abuse of referral and commission systems
- Referring yourself or using your own numbers to claim rewards
- Creating fake accounts, duplicate identities or automated sign-ups
- Placing orders solely to generate commissions and then disputing them
- Any other attempt to manipulate rewards or balances
Abuse may lead to suspension and the reversal of affected commissions.
14. Changes to services and pricing
Bundle availability, prices, fees and programme terms may change at any time. The price shown at the moment of checkout is the price that applies to that order.
15. Customer support
Support is available by phone on 0506731386 and by email at support@datahubghana.store. Please include your order number or payment reference.
16. Limitation of liability
To the extent permitted by law, our liability in connection with an order is limited to the amount paid for that order. We are not responsible for losses caused by network outages, incorrect details supplied by the customer, or events outside our reasonable control.
17. Independent service
FASTNET DATA HUB is an independent data bundle service. We are not MTN, Telecel, AirtelTigo or any other telecom company, and we are not officially affiliated with them.
18. Contact information
FASTNET DATA HUB · datahubghana.store
Phone: 0506731386
Email: support@datahubghana.store