Terms & Conditions

These terms apply when you use datahubghana.store, buy a data bundle, register as a seller, or take part in the FASTNET DATA HUB referral programme.

1. Use of the website

By using this website you agree to these terms. Please use the site lawfully and do not attempt to interfere with its operation, security or availability.

2. Customer accounts

You can buy a data bundle without creating an account. Where you do create an account (for example as a seller or administrator), you are responsible for keeping your login details secure and for activity carried out under your account.

3. Data bundle purchases

Bundles are offered subject to availability and to the terms of the underlying network. You are responsible for selecting the correct network, bundle and recipient mobile number before paying.

4. Payment

Payments are processed through our supported payment channels, including Paystack. The final amount shown to you before payment — the bundle price plus any applicable payment processing fee — is the amount charged. Your order is treated as paid only after the payment has been verified with the payment provider.

5. Order processing

After payment is verified, the order is queued for processing. Each payment reference is processed once; a repeated or duplicate submission of the same reference does not create a second delivery.

6. Data delivery

Most successful orders are delivered within a few minutes after payment. Delivery times may vary depending on network conditions and service availability.

We do not guarantee a specific delivery time. Delivery is made to the mobile number entered at checkout.

7. Failed or delayed transactions

If a payment fails, no data bundle is delivered. If a payment succeeds but the order is delayed or not delivered, contact support with your order number or payment reference so we can investigate.

8. Incorrect phone numbers

Data delivered to a number entered incorrectly by the customer cannot normally be recovered or reversed, because the bundle has already been credited to that number. Please check the recipient number carefully before paying. Contact support immediately if you notice a mistake — we will assist where possible, but we cannot promise recovery.

9. Refunds

Refunds are handled under our Refund & Cancellation Policy. Successful payments for orders that cannot be fulfilled may be eligible for a refund after verification.

10. Fraudulent transactions

Transactions that appear fraudulent, disputed, reversed or otherwise suspicious may be held, investigated, cancelled or reported. We may withhold delivery or a refund while an investigation is in progress.

11. Account suspension

We may suspend or close an account that breaches these terms, abuses the referral or seller programmes, or is involved in fraudulent activity.

12. Seller accounts

Seller registration requires a one-time GH₵150 registration fee. The fee covers access to the seller dashboard and seller pricing and tools; it is not an investment and does not entitle you to any guaranteed return.

Seller earnings depend on qualifying sales and referrals. FASTNET DATA HUB does not guarantee a specific level of income.

13. Referral commissions

Referral rewards are earned only on qualifying purchases that have been paid for and confirmed. Rewards are not earned on failed, cancelled, refunded, reversed or fraudulent transactions, or on self-referrals. Reward amounts and qualifying conditions are set by us and may change.

14. Seller withdrawals

Withdrawals may be requested up to the available commission balance shown in the seller dashboard. Requests are reviewed and approved by an administrator, and balances are calculated and enforced on our servers. Withdrawals may be declined where the balance is insufficient or where abuse is suspected.

15. Prohibited abuse of referral and commission systems

  • Referring yourself or using your own numbers to claim rewards
  • Creating fake accounts, duplicate identities or automated sign-ups
  • Placing orders solely to generate commissions and then disputing them
  • Any other attempt to manipulate rewards or balances

Abuse may lead to suspension and the reversal of affected commissions.

16. Changes to services and pricing

Bundle availability, prices, fees and programme terms may change at any time. The price shown at the moment of checkout is the price that applies to that order.

17. Customer support

Support is available by phone on 0506731386 and by email at support@datahubghana.store. Please include your order number or payment reference.

18. Limitation of liability

To the extent permitted by law, our liability in connection with an order is limited to the amount paid for that order. We are not responsible for losses caused by network outages, incorrect details supplied by the customer, or events outside our reasonable control.

19. Independent service

FASTNET DATA HUB is an independent data bundle service. We are not MTN, Telecel, AirtelTigo or any other telecom company, and we are not officially affiliated with them.

20. Contact information

FASTNET DATA HUB · datahubghana.store
Phone: 0506731386
Email: support@datahubghana.store